PLEASE READ CAREFULLY
We make every attempt to ship your order as quickly as possible – usually within a few days after receiving it. However, under normal circumstances, please allow 1 – 3 weeks for delivery, especially when ordering 10 paks or lab specimens which are not prepared until we receive your order and payment. You may pay for your order via MasterCard, VISA, PayPal, an approved PO or personal check. Checks must clear our bank before we ship your order.
IN THE CONTINENTAL US
SMALL PACKAGES (10 pounds or less) consisting of items in stock are normally shipped via US Postal Service Priority Mail. Transit time is usually about 2 – 3 business days.
LARGER PACKAGES (10.1 pounds or more) are typically shipped via UPS ground. Transit time is approximately 5 – 8 business days.
SPECIAL DELIVERY and HANDLING INSTRUCTIONS: If you need faster delivery (priority mail, overnight or second day) there will be additional charges for the service. Please call for information.
ALASKA and HAWAII
Orders from Alaska and Hawaii are shipped via US Postal Service Priority Mail. Customer will be notified by e-mail or telephone of amount of Postal Service charges over and above those included that are only for delivery in the Lower 48.
ALL OTHER INTERNATIONAL LOCATIONS INCLUDING CANADA
Customers from outside the US can pay directly via MasterCard or VISA using your credit or debit card. We typically bill via PayPal which allows the use of additional credit cards such as Discovery and American Express.
We normally ship via the US Postal Service using the most economical means available unless directed by the customer to expedite the shipment at additional customer cost. For example, overseas deliveries can take 3 – 6 weeks using International Priority Mail delivery methods as opposed to 10 days or less via International Express. Please check our Order Forms Page for additional information about shipping and handling costs.
For PayPal orders we will notify you by e-mail of the total charges for related shipping costs to your country.