PLEASE READ CAREFULLY
We make every attempt to ship your order as quickly as possible – usually within a few days after receiving it. However, under normal circumstances, please allow 1 – 3 weeks for delivery, especially when ordering 10 packs or lab specimens which are not prepared until we receive your order and payment.
Our website allows you to make your payment via PayPal (which accepts all major credit and debit cards; and you do not have to have a PayPal account to pay). We also accept payment via an approved Purchase Order (PO), by providing us directly your Visa or Mastercard information, or by personal check. Personal checks must clear our bank before we ship your order.
We do not accept product returns, or refund money for products once they have shipped.
IN THE CONTINENTAL USA
SMALL PACKAGES (30 pounds or less) consisting of items in stock are normally shipped via US Postal Service Priority Mail. Transit time is usually about 2 – 3 business days.
LARGER PACKAGES (30 pounds or more) are typically shipped via UPS ground. Transit time is approximately 5 – 8 business days.
ALASKA and HAWAII
Orders from Alaska and Hawaii are shipped via US Postal Service Priority Mail. If at all possible they are shipped in US Postal Service Flat Rate boxes, which keeps the shipping costs to these locations more in line with the online calculated shipping charges. However, if a larger size box is required for shipping, then the customer may be notified by e-mail of the amount of Postal Service charges over and above those calculated when placing the order online from our website that are applicable for delivery only in the Lower 48.
ALL INTERNATIONAL LOCATIONS, INCLUDING CANADA
Customers from outside the US can order from our website directly, however, since the amount of shipping and handlinge is quite variable based on the weight of the package and the country to which it is to be shipped, no shipping charges are added to the payment at the time of the online sale. Once an order is placed online from our website, we will determine the weight of the package and send an email to let you know the additional shipping and handling charges that will need to be paid before we process your order. When we receive confirmation in an email from you to move forward with the sale, we will invoice you directly through PayPal (no PayPal account is needed for payment), for the S/H charges. Once the S/H charges are paid we will begin to process your order in-house.
We ship FOB (from our location) via the US Postal Service using the most economical means available unless directed by the customer to expedite the shipment at additional customer cost. For example, overseas deliveries can take 2 – 5 weeks using International Priority Mail delivery methods as opposed to 10 days or less via International Express.
IMPORTANT SALES (USE) TAX INFORMATION
Our small business is located in a state (Montana) with no state Sales (Use) Tax, As such, no Sales Tax will be collected on your purchase. If you purchase merchandise over the Internet, telephone, or other remote methods, it does not exempt your order from Sales (Use) Tax in the state or US territory where you live. The states of Colorado, Connecticut, Kentucky, Louisiana, Oklahoma, South Dakota, Vermont, and Washington require purchasers in those states to review untaxed purchases and, if any tax is owed, file their respective state Sales or Use Tax return and pay any tax due. Purchasers in other states not listed may also have the same tax requirements and should check their respective state's tax website for additional information or seek advice from a tax or legal professional.